The Following Terms Apply To All Sections Of Your Membership

  • Australia Wide Assist memberships cover the nominated vehicle only. Memberships can be transferred to another vehicle in the event where a current member changes or replaces their existing vehicle, providing the new vehicle meets our terms (a 72hr waiting period applies during the transfer).
  • Australia Wide Assist will not under any circumstances refund any part of the membership or renewal fees paid once the roadside service has been used, including the event where the customer has joined at the time of the breakdown and required immediate assistance.
  • Motorhomes that have been involved in an accident/collision or have sustained damage due to impact with any object, malicious or criminal damage and/or fire/flood damage.
  • Motorhomes that are over 20 years old at time of policy purchase or renewal.
  • Motorhomes being used for, or in conjunction with, any private or public hire (See Hired Motorhome Cover Limitations).
  • Any Motorhome that is being used, or has been modified for use, on 4×4 tracks or Off-Road areas including but not limited to national parks, beaches or rough terrain.
  • Any Motorhomes that are already at a place of repair or being moved on trade plates.
  • Unregistered and unroadworthy Motorhomes.
  • Towing does not apply for Motorhome members but can be arranged at their expense.
  • Privately booked roadside assistance will not be refunded. Your free membership services can only be obtained by calling AWA directly.
  • Any Motorhome exceeding any one of the following: greater than 3.5 tones max weight (gross); 6.0 metres max length; 2.3 metres max width.
  • Any 24-Hour Roadside Assistance request where the Motorhome is bogged or immersed in mud, snow, sand, or water, or where the vehicle is not within easy reach of a sealed road.
  • The cost of any parts, components, lubricants, labour, or materials required including batteries, tyres, keys and specialized equipment to repair or transport your Motorhome is at your expense.
  • The cost of any food, drink, telephone calls, fuel, oil, or any other incidental expenses is at your cost.
  • If your Motorhome is not accessible when AWA has been informed otherwise, further requests for that breakdown will be at the driver’s cost.
  • Deliberately, carelessly, or recklessly mislead or fail to provide important details or facts about a 24-Hour Roadside Assistance call to obtain assistance. If in doing so results in AWA attending roadside where we would otherwise not have, you will be retroactively charged for the attendance. Your policy will be suspended until the charged attendance has been paid.
  • The cost of any specialist recovery equipment required for extraction from difficult locations, including underground car parks or loading on to any transport vehicle.
  • Additional costs relating to a failed access attempt as part of the vehicle lockout benefit. If a driver requests their Motorhome to be broken into, whether to recover keys or belongings, AWA or its contractors will not accept responsibility or liability for damage that may occur as a result.
  • Any claim for, or arising from, loss or damage to the contents of, or within, the customer’s Motorhome.
  • Any toll charges, ferry charges, parking charges, extra labour, cleaning fees where fluid leaks from your Motorhome, waiting fees or traffic congestion charges incurred because of attending your Motorhome.
  • AWA is not chargeable, or liable, as the result of a 24-Hour Roadside Assistance callout for any financial loss the Customer may incur, such as, but not limited to, loss of earnings, missed appointments or missed flights, trains or other pre-purchased transport tickets.
  • Assistance following an accident attended to by the police, highways agency or other emergency service. If the police, highways agency or emergency service insist on recovery by a third Party for any reason, the cost of this must be met by the Customer.
  • Where the Vehicle or Motorhome has been refuelled with the wrong type of fuel.
  • When the driver is not in attendance at the Motorhome without prior arrangement, and the service vehicle leaves the scene, any further callouts for that breakdown will be at the driver’s expense.
  • AWA will not be liable for increased/additional costs and expenses because of a breakdown in a remote location.
  • 24-Hour Roadside Assistance may be cancelled if a driver is threatening, abusive, under the influence or acts inappropriately towards AWA and our service providers.